Refund & Cancellation Policy

This policy covers subscriptions and add-on services purchased from AgentiqMinds LLP for the Simba platform.

1. Subscription cancellation

You may cancel your Simba subscription at any time from Settings → Billing inside the app, or by emailing support@agentiqminds.com. Cancellation takes effect at the end of the current billing cycle; you continue to have access until that date.

2. Refunds

• Monthly plans: non-refundable once the billing cycle has started. Cancel any time to stop future renewals.
• Annual plans: a pro-rata refund of the unused months may be issued at our discretion if requested within 30 days of renewal.
• Add-on services (e.g. dedicated human operator, day-zero setup): non-refundable once work has begun. If we have not started delivery, you may request a full refund within 7 days of purchase.
• Pass-through charges (e.g. Meta ad spend, WhatsApp conversation fees, SMS, third-party platform fees) are non-refundable, as these are paid directly to the underlying provider.

3. How to request a refund

Email support@agentiqminds.com with the subject "Refund Request", your account email, the invoice number, and the reason for your request. We respond within 5 business days.

4. Approved refunds

Approved refunds are credited to the original payment method within 7–14 business days. For UPI/bank transfers, please allow additional time depending on your bank.

5. Service downtime credits

If the Service experiences extended downtime caused by AgentiqMinds (excluding planned maintenance and third-party platform outages), we may, at our discretion, credit your account for the affected period.

6. Contact

AgentiqMinds LLP
Erode, Tamil Nadu, India
Email: support@agentiqminds.com